Communication Techniques

• Accent Reduction
• Business Writing
• Conducting Effective Meetings
• Conducting Employee Orientation
• Conflict Resolution
• Creating Excellent Customer Service
• Cultural Competency
• Effective Listening
• Effective Presentations
• Email Etiquette
• English for Speakers of Other Languages (ESOL)
• Having Difficult Conversations
• Intergenerational Communication
• Interviewing Skills
• Managing Change
• Sales Techniques
• Spanish for the Workplace
• The Art of Negotiating

This is not an all inclusive list, but it is broad in scope. Please contact us if there is a topic that you are interested in that is not listed. All of our programs can be tailored to the needs of your business. For more information please call Helene VanDernoot at (978) 236-1207 or Elaine Champagne at (978) 236-1206.